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Workshop Goals:

The purpose of this workshop is to provide managers an understanding of the skills necessary to lead their work groups/teams through problem analysis and resolution by applying a simple, process-oriented methodology. It will make managers aware of the benefits to them and their teams of applying a process orientation to problem solving. Moreover, it will help managers to work with their teams to better identify the performance problems faced by teams, determine the causative factors, and prepare them to resolve the problems.

Learning Goals:

Upon completion of this workshop, participants will be able to:

  • Implement an analytical process with their team to address team performance problems
  • Conduct effective analysis to identify problems in team performance
  • Apply the "Fish-bone Problem Analysis Processs" to identify Root Cause(s) of team problems

Helping Teams Analyze Performance Problems

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13800 Coppermine Road
Herndon, VA 20171